Privacy Policy

This website is operated by Euromix Beton DOO, Zaljevo bb, 85000 Bar, Montenegro (“Euromix Beton”, “we”, “us” or “our”).

Euromix Beton is the controller responsible for the processing of personal data through the Terrazze Residences website.

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: semi.o@euromixindustrija.com

Address: Euromix Beton DOO, Zaljevo bb, 85000 Bar, Montenegro

This Privacy Policy explains how we collect, use, store and share personal data when you:

• visit https://www.terrazzeresidences.com;

• submit an enquiry through the website;

• request a brochure, price list, consultation or site visit;

• contact the Terrazze Residences sales team by email, telephone or WhatsApp;

• interact with our online advertising; or

• otherwise communicate with us in relation to Terrazze Residences.

Information you provide

When you submit an enquiry through the website, we may collect:

• name and surname;

• email address;

• telephone number;

• country;

• preferred contact method;

• enquiry type;

• the contents of your message; and

• any other information you voluntarily include in your enquiry or subsequent correspondence.

If you contact us by email, telephone or WhatsApp, we may process your contact details, message content and any other information you choose to provide through that channel.

Technical and usage information

When you visit the website, our hosting, security and technical providers may automatically process limited information needed to deliver, protect and maintain the website, including:

• IP address;

• date and time of access;

• requested pages and files;

• browser and device information;

• operating system;

• referral source;

• security events; and

• server and diagnostic logs.

Analytics information

Where you provide the appropriate consent, we may use Google Analytics 4 to understand how visitors use the website.

Google Analytics may process information such as:

• pages viewed;

• session and interaction information;

• approximate geographic location;

• device, browser and operating-system information;

• referral source;

• campaign information;

• button clicks and other website interactions; and

• events such as brochure downloads, form starts or completed enquiries.

Google states that its default Analytics implementation collects information including user and session statistics, approximate geolocation, device and browser information. We do not intentionally send names, email addresses, telephone numbers or enquiry-message content to Google Analytics.

Advertising and conversion information

Where you provide advertising consent, we may use Google Ads and Meta advertising technologies, including the Google advertising tag and Meta Pixel.

These technologies may process information about:

• visits to the website;

• pages viewed;

• advertisements or campaigns that referred you to the website;

• browser and device information;

• IP address and approximate location;

• cookie or similar online identifiers;

• brochure downloads;

• clicks on contact, telephone or WhatsApp buttons;

• form interactions and completed enquiries; and

• other actions used to measure advertising effectiveness.

This information may be used to:

• measure advertising performance;

• attribute enquiries and website actions to campaigns;

• limit or manage the frequency of advertisements;

• create aggregated advertising reports;

• build advertising audiences;

• show relevant advertisements to previous website visitors; and

• improve future advertising campaigns.

Google and Meta may also process information independently in accordance with their own privacy policies and advertising terms.

We will not intentionally transmit the free-text contents of enquiry messages to Google or Meta. Any use of customer or contact information for enhanced conversions, advanced matching, customer-list advertising or similar features will require a separate technical and privacy review before being enabled.

We process personal data to:

• receive, review and respond to property enquiries;

• provide information about Terrazze Residences, apartments, availability, pricing and the purchasing process;

• supply requested brochures, floorplans or other project materials;

• arrange consultations and site visits;

• continue relevant pre-contractual or sales discussions requested by you;

• manage communications with prospective buyers;

• operate, secure, maintain and troubleshoot the website;

• prevent spam, fraud, misuse and security incidents;

• understand website performance and visitor behaviour where analytics consent has been provided;

• measure and improve advertising campaigns where advertising consent has been provided;

• record conversions and understand which campaigns generate enquiries;

• create or use advertising audiences where permitted;

• comply with legal obligations and lawful requests; and

• establish, exercise or defend legal claims.

Depending on the circumstances and the law that applies, we rely on:

• taking steps at your request before entering into a contract;

• our legitimate interests in responding to genuine enquiries, operating and securing the website, managing sales communications and understanding the general effectiveness of our activities;

• compliance with legal obligations; and

• your consent for optional analytics, advertising cookies, personalised advertising or optional marketing communications.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Website enquiries are processed using Netlify Forms.

A submitted enquiry may be stored within Netlify’s systems and delivered by email to authorised members of the Terrazze Residences sales team.

Access to enquiries is limited to people who need the information to respond to and manage the enquiry, together with authorised hosting, website, email and IT service providers acting on our instructions.

Submitting a property enquiry does not automatically subscribe you to unrelated promotional emails. Where separate consent is required for ongoing marketing communications, it will be requested separately.

We do not sell personal data.

We may use service providers supporting the website, sales communications, analytics and advertising, including:

• Netlify, for website hosting, form processing, security and related infrastructure;

• Google, for Google Tag Manager, Google Analytics 4, Google Ads, conversion measurement and related advertising services;

• Meta, for Meta Pixel, advertising measurement, audience creation and advertising through services such as Facebook and Instagram;

• email and IT providers used to deliver and manage enquiries;

• authorised website-development, maintenance and technical-support providers; and

• professional advisers where necessary.

These providers may process personal data only as needed to provide their services, comply with legal obligations and protect their systems, subject to their contractual and legal responsibilities.

We may also disclose personal data:

• where required by law, court order or a competent authority;

• where necessary to protect our rights, property, users or systems;

• to professional advisers such as lawyers, accountants or auditors; or

• in connection with a restructuring, sale or transfer of the business or relevant assets, subject to appropriate safeguards.

The website may use cookies, local storage or similar technologies.

Necessary technologies

Necessary technologies support functions such as:

• remembering your cookie preferences;

• website security;

• fraud and spam prevention;

• form operation;

• language or interface preferences; and

• delivery of the website.

These technologies may operate without optional consent where they are necessary for the website to function or are otherwise permitted by applicable law.

Analytics technologies

Analytics technologies help us understand how visitors use the website and how it performs.

Google Analytics 4 will operate in accordance with the consent choice communicated through the website’s cookie controls.

Advertising technologies

Advertising technologies may be used for:

• Google Ads conversion tracking;

• Meta Ads conversion tracking;

• campaign attribution;

• advertising-performance measurement;

• remarketing or retargeting;

• audience creation; and

• personalised advertising where permitted.

Advertising cookies and identifiers will only be used after the appropriate consent has been provided.

Google Consent Mode

The website may use Google Consent Mode to communicate a visitor’s consent choices to Google services.

These choices may cover:

• analytics storage;

• advertising storage;

• advertising user data; and

• personalised advertising.

Google explains that when advertising or analytics consent is denied, Google tags restrict cookie use and may adjust how measurement requests operate.

Managing your preferences

You can accept, reject or manage optional technologies through the website’s cookie-consent controls.

You may later change or withdraw your consent through the Cookie Settings link available on the website.

Further information about the technologies currently in use, their providers, purposes and duration may be displayed in the cookie-preferences panel or a separate Cookie Policy.

Google Analytics helps us produce aggregated reports about website traffic, interactions and performance.

Google may process Analytics information on our behalf in accordance with the applicable Google Analytics terms and data-processing arrangements. Google describes itself as a data processor for customers using Google Analytics under GDPR-related arrangements.

We will configure Google Analytics with appropriate privacy controls and will review settings such as:

• data retention;

• advertising features;

• Google Signals;

• links to Google Ads;

• user-provided data collection; and

• access permissions.

Analytics data will not be used by us to identify visitors by name.

We may use Google Ads to advertise Terrazze Residences and measure actions taken after someone views or clicks an advertisement.

Where permitted by the visitor’s consent choice, Google Ads may use cookies or similar identifiers for:

• conversion measurement;

• campaign attribution;

• remarketing;

• audience creation;

• frequency management; and

• personalised advertising.

Google requires affirmative consent signals for personalised advertising and remarketing in relevant jurisdictions.

Visitors who reject advertising technologies should not be added to personalised advertising or remarketing audiences through our website.

We may advertise Terrazze Residences through Meta platforms, including Facebook and Instagram.

Where advertising consent has been provided, Meta Pixel may record visits and selected website actions so that we can:

• measure advertising conversions;

• understand whether advertisements generate website activity and enquiries;

• create advertising audiences;

• retarget previous website visitors; and

• improve advertising delivery.

Meta describes the Pixel as JavaScript technology that tracks visitor activity and supports advertising conversion tracking.

Meta may process information received through its technologies in accordance with its own privacy policy and business-tool terms.

We will not intentionally configure Meta Pixel to collect enquiry-message content or other unnecessary free-text information.

The website contains links that allow visitors to contact the Terrazze Residences sales team through WhatsApp.

Where this is implemented as a standard external link, no WhatsApp message is sent to us unless you choose to open WhatsApp and contact the sales team.

When you use WhatsApp, your use of that service is also governed by WhatsApp and Meta’s own terms and privacy policies. Any message sent to our sales team will be processed by Euromix Beton for the purpose of responding to and managing your enquiry.

The website may in future include services such as:

• Google Maps;

• embedded videos;

• social-media content;

• virtual tours; or

• other third-party features.

Where these services can set optional cookies or transfer information to third parties, they should remain blocked until the visitor provides the appropriate consent.

This Privacy Policy and the website’s consent controls should be reviewed whenever a new third-party service is introduced.

Some service providers, including Google, Meta and Netlify, may process or store personal data outside Montenegro or the country from which you access the website.

Where required by applicable law, we and our providers rely on recognised safeguards for international transfers, which may include contractual protections, adequacy decisions or other legally recognised transfer mechanisms.

If an enquiry does not progress into a transaction or continuing client relationship, we normally retain the enquiry and related correspondence for up to 24 months after the last meaningful contact. We may delete it sooner if it is no longer needed.

If an enquiry progresses into a reservation, purchase, contract or other business relationship, relevant information may be retained for longer in accordance with contractual, accounting, tax, limitation-period and other legal requirements.

Security and technical logs are retained only for the period reasonably necessary for security, troubleshooting and legal compliance.

Analytics and advertising information is retained according to our configured settings and the retention rules of the relevant service providers.

Consent choices may be retained for the period needed to remember and demonstrate the visitor’s selected preferences.

We may retain limited information for longer where necessary to comply with law or establish, exercise or defend legal claims.

We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• ask whether we process your personal data and request access to it;

• request correction of inaccurate or incomplete information;

• request deletion of data that is no longer needed or is processed unlawfully;

• request restriction of processing;

• object to certain processing based on legitimate interests;

• withdraw consent where processing is based on consent;

• request data portability where applicable; and

• lodge a complaint with the competent data-protection authority.

To make a request, email semi.o@euromixindustrija.com. We may need to verify your identity before completing the request.

In Montenegro, the competent supervisory authority is the Agency for Personal Data Protection and Free Access to Information — Agencija za zaštitu ličnih podataka i slobodan pristup informacijama.

The website and the properties promoted through it are not directed at children.

We do not knowingly collect personal data from children through the website. Please contact us if you believe a child has provided personal data so that we can take appropriate action.

The website may contain links to third-party websites and services.

We are not responsible for the privacy practices of third parties. Visitors should review the relevant privacy information before providing personal data through an external service.

We may update this Privacy Policy to reflect:

• changes to the website;

• new analytics, advertising or communication services;

• changes to our processing activities; or

• changes to applicable requirements.

The current version will be published on this page together with its effective date.

For privacy questions or requests:

Euromix Beton DOO

Zaljevo bb

85000 Bar

Montenegro

Email: semi.o@euromixindustrija.com